Refund policy
10-Day Returns
You have 10 days from the date you receive your order to request a return for an eligible change-of-mind return.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Have its original tags, where applicable.
- Be in its original packaging, where applicable.
- Include proof of purchase or your order number.
To start a return, please contact us at onlinepollyco@gmail.com before sending anything back.
This 10-day return period applies to eligible change-of-mind returns and does not limit any rights you may have under applicable South African consumer-protection law.
Return Address
Approved returns should be sent to:
Polly Co.
16 Allen St
Bardene
Boksburg
1459
South Africa
Please do not send an item back before contacting us and receiving return instructions.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, faulty, or you receive the wrong item, please contact us as soon as possible at onlinepollyco@gmail.com.
Please provide your order number and photographs of the item and packaging where applicable.
We will assess the issue and, where applicable, arrange an appropriate remedy.
Nothing in this policy limits any rights you may have under applicable South African consumer-protection law.
Non-Returnable Items
For hygiene and safety reasons, certain beauty and personal-care products may not be eligible for return once they have been opened or used where they cannot reasonably be resold.
This does not affect your rights regarding goods that are defective, unsafe, incorrectly supplied, or otherwise covered by applicable consumer-protection law.
Sale Items
Sale and promotional items are subject to the same return conditions unless otherwise stated at the time of purchase.
Any statutory consumer rights that apply remain unaffected.
Exchanges
If you would like a different product, colour or variation, please contact us at onlinepollyco@gmail.com.
Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, the refund will be processed to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund.
Return Shipping
If you are returning an item because you changed your mind or no longer want the product, return shipping arrangements may differ from those for defective, damaged or incorrectly supplied goods.
Where applicable law requires the supplier to bear the return cost, we will do so.
Contact Us
Polly Co.
Email: onlinepollyco@gmail.com
Website: pollyco.co.za