Shipping policy

 

Shipping Policy

Thank you for shopping with Polly Co. We aim to process and deliver your order as smoothly as possible.

Order Processing

Orders are processed after payment has been successfully received.

We will prepare your order for dispatch as soon as reasonably possible. Processing times may vary depending on order volume, product availability and other circumstances.

Shipping & Delivery

Available shipping options and applicable shipping fees will be displayed during checkout before you complete your purchase.

Delivery times may vary depending on your delivery location, the shipping method selected and the courier used.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Please ensure that your delivery address and contact details are correct before completing your order. Polly Co. cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

Delivery Delays

While we work to ensure orders are dispatched and delivered as efficiently as possible, delivery times may be affected by circumstances outside our control, including courier delays, public holidays, severe weather, high order volumes or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us at onlinepollyco@gmail.com and we will assist you where possible.

Incorrect or Damaged Deliveries

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective item, please contact us at onlinepollyco@gmail.com as soon as possible and provide your order number and photographs of the item and packaging where applicable.

We will assess the issue and assist you with the appropriate next steps.

International Shipping

At this time, shipping availability may depend on the destination and shipping options available at checkout.

Any applicable shipping fees, duties, taxes or additional charges will be communicated where applicable before or during checkout.

Contact Us

Polly Co.
Email: onlinepollyco@gmail.com
Website: pollyco.co.za